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A Premium Power Services, LLC Company

FAQs

Energy-Links, LLC

Have a propane or generator question? Energy-Links, LLC has the answer. Check out these FAQs and call today for a free estimate or same-day emergency service!

  • What types of generators do you install?

    Energy-Links, LLC specializes in installing reliable brands such as Cummins, Kohler, and Briggs & Stratton generators. Contact us today to learn more!

  • Which generators do you service?

    We service all makes and models of propane-powered and backup generators, ensuring reliable performance and long-term durability.

  • Do I need to be home for a propane delivery?

    No, you don’t need to be present for a delivery. Simply leave us clear instructions about the location of your tank, and let us know if there are any special considerations such as gates or pets.

  • What sets Energy-Links, LLC apart from other propane companies?

    We stand out due to our commitment to professionalism and exceptional customer service. When you contact us, you’ll always speak with a real person, and our expert team ensures efficient deliveries, flexible payment options, and personalized service.

  • How long does a propane tank last?

    Our ASME-certified propane tanks are built to last 40-50 years when properly maintained, providing long-term reliability.

  • What should I do if I run out of propane?

    In case of a propane shortage, turn off all appliances and close the service valve on your tank. Contact us immediately so we can conduct a safety check before refilling. Consider switching to automatic deliveries to prevent future shortages.

  • Should I own or lease a propane tank?

    Leasing offers the advantage of having the company handle all maintenance and repairs, though the propane cost might be slightly higher. Owning the tank can increase your property value and provide cheaper propane rates, though you would be responsible for upkeep and repairs.

  • What should I do if I smell propane?

    If you detect a gas odor, follow these steps:


    1. Extinguish any smoking materials or open flames.
    2. Avoid using electrical devices, lights, or phones.
    3. Evacuate the area immediately.
    4. If possible, turn off the service valve on the propane tank.
    5. Call us and wait for a licensed technician to declare the area safe.
  • Do you provide payment plans?

    Yes, we offer flexible payment options such as:


    • Automatic credit/debit card payments
    • Budget plan payments
    • Net 30-day credit terms
    • Cash on delivery options
  • Do I need a long-term contract?

    For customers who own their propane tank, there are no long-term contracts. For leased tanks, a lease agreement is required. Our goal is to provide flexible options to ensure customer satisfaction.

  • How do I sign up for services?

    Getting started is easy! Call us, and we’ll connect you with a team member who can quickly set up your account and begin service.

  • How long is a barbecue tank certified for?

    A standard barbecue (20lb) propane tank is certified for 12 years. Larger tanks may last up to 30 years depending on the size and type.

  • What size propane tank do I need?

    The tank size depends on the intended use. Whole-house heating, cooking, and backup generators all require different capacities. Call us to discuss your needs and find the perfect tank size for your property.

  • Is it difficult to switch my home to propane?

    Switching to propane is an economical and energy-efficient option. The conversion process is straightforward with the right team, and we’ll guide you through every step for a seamless transition.

  • How do I check my propane tank gauge?

    Reading the gauge is simple: multiply the percentage on the dial by the tank’s capacity to determine how much propane is left. Keep in mind that tanks are filled to around 80% for safety reasons.

  • Can I paint my propane tank?

    Yes, if you own your propane tank, you can paint it. However, it’s important to follow guidelines set by the National Fire Protection Association (NFPA) to ensure safety.

  • How can I update my account information?

    You can easily update your details by logging into our online portal. For further assistance, feel free to give us a call.

  • What are the advantages of monitored propane deliveries?

    Monitored deliveries provide peace of mind, ensuring you never run out of propane. Plus, monitored delivery customers often receive special pricing. Find out more about the benefits of switching to monitored deliveries.

  • Are there additional delivery fees?

    No! Energy-Links, LLC does not charge any hidden delivery fees, hazmat surcharges, or other add-ons.

  • How soon can you deliver propane?

    Will-call deliveries generally take 2-3 business days. In cases of emergency or adverse weather conditions, delivery times may vary, but we always do our best to accommodate urgent requests.

  • How do you monitor propane levels for delivery?

    We use a cellular monitoring system attached to the tank's gauge, which provides real-time data on propane levels. When your tank reaches 20% capacity, we’ll schedule a delivery. You can also monitor your tank through a free app we provide.

  • Do you offer free propane tank installation estimates?

    Yes, we provide free installation estimates! Our Propane Install Managers will visit your property to evaluate your needs and offer expert advice at no charge.

  • What credit cards do you accept?

    We accept Visa and Mastercard for your convenience.

  • What if I'm moving?

    If you’re moving, contact us to close your account. If your new home uses propane, we can assist in setting up services at your new location.

  • How can I pay my bill?

    You can make a payment by calling us directly or using a credit or debit card through our secure online payment portal.

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